Two posts in one day! I know. It's extraordinary. But then again, what just happened is so awesome that I want to make sure the company gets the proper good publicity...or at least all the good publicity that I can offer.
I had a nasty surprise at the end of November when I went to pay my cell bill for October. Since the car accident made me freak out I cried on the phone to my parents, my friends, complete strangers... And on top of that, I had to talk to the insurance company several times, not to mention the phone calls to lawyers... In all, I incurred $184.57 in overage fees on my cell plan. It was fabulous. My already tight budget was very upset with me.
I would have thought that I had no alternatives, and that sucks. But thanks to Candy's post earlier this year, I called AT&T and explained what had happened.
They waived ALL of the overage costs.
Now, granted, I've been a customer of AT&T for years. And when I incur overages that are completely my fault (ahem, text messages, ahem) I pay with no complaints. But since these charges were under extenuating circumstances, I thought that I would at least explain myself and see if anything could be done. Even if they had reduced the overages by half, I would have been happy.
I'm so grateful for both their assistance and Candy's advice to speak up. AT&T has a loyal customer in me for at least another contract term (and I even upgraded to the next text message package.)